JD Power survey crowns Hyundai as most reliable car brand

Hyundai Tucson

JD Power survey crowns Hyundai as most reliable car brand

JD Power’s latest dependability survey into the most reliable car brands has seen a surprise result this year with Korean manufacturer Hyundai reaching the top spot and BMW falling from grace as the least reliable.

The study measures problems experienced during the past 12 months by original owners of vehicles in the UK after 12-36 months of ownership. Hyundai was shown to achieve the least faults per 100 vehicles.

Hyundai was shown to achieve the least faults per 100 vehicles. The second most reliable car brand was Suzuki, followed by Kia in third place.

Premium manufacturers fared the worst in the survey, due in part to the respective complexities of the vehicles produced. Mercedes-Benz – the best-performing premium brand – achieving 14th place in the table. BMW ranked worst, below Fiat, and German rival Audi was also in the bottom three.

Reliability Survey

Issues with technology continue to be the most common problem for owners after 1-3 years, including Bluetooth phone connectivity and voice recognition not recognising commands.

“Automotive systems are more complex than they’ve ever been and premium brands especially are incorporating autonomous driving building blocks – adaptive cruise control, lane keep assist, automatic braking—into their models,” said Josh Halliburton, head of European operations at JD Power.

“It’s imperative for manufacturers to address this issue in order to improve the level of consumer trust in the technology.”

The segment results paint a slightly different picture, with the Mercedes-Benz E Class named the most reliable luxury car.

In the midsize segment, which is key for fleet operators, the Vauxhall Insignia returned the best performance.

The 2018 UK Vehicle Dependability Study was based on responses from 13,536 owners of new vehicles registered from February 2015 through February 2017, so this year’s latest models aren’t included.

Source: Fleet News

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